Frequently Asked Questions

We present to you a list of frequently asked questions most common from our customers here at NiagaraShuttle.com  - if we can help in any way or you have a question not answered here please do not hesitate to call us at 1-866-495-1769.

Who is NiagaraShuttle.com?

Our Mission: Provide you with safe, reliable - and most importantly affordable - ground transportation to and from Niagara Falls from both the Buffalo Airports.

In business since 2003, we have established ourselves as one the premiere airport ground transportation providers in the Buffalo, Toronto and Niagara Falls area. We service as many as 200 trips per week to/from the Buffalo Airport - each and every week. We have a large modern fleet of Lincoln Town Car sedans and luxury SUV's to serve your need to Niagara Falls.

Are you a Bus Service?

NO! WE ARE NOT A BUS OR SHARE RIDE SERVICE. We are a private ride car service with flat rate pricing. Our rates are based on VEHICLE price. We break down per person for simplicity. Please see our rates page for more information

Can I just jump in with someone else?

NO! We are not a share ride or bus service.

Is my information safe with Niagara Shuttle?

Rest assured your personal and payment information is safe with us. Our reservation system uses the highest level of encryption available. We are just as safe as booking your flight with Delta, your hotel room on Travelocity or your car rental with Hertz or Avis. Although we may not have a "big name" like Delta or Continental, rest assured there will be a car waiting for you at the airport when you arrive. We are dependable and affordable.

Another thing to keep in mind if you are hesitant to book with us for whatever reason, your credit card companies have safeguards in place to prevent fraud. We are an authorized merchant and accept Visa, Mastercard, Discover and American Express.

What happens when I make an online reservation?

Once you complete your online reservation you will be immediately sent an instant confirmation. Due to the size and experience of our company, we never turn down reservations or overbook our vehicles. Our fleet is large enough that we always have vehicles available to service your needs to/from Niagara Falls and the Buffalo and Toronto Airports.

Using our state of the art dispatch system, we track all incoming flights. Please ensure that your Airline, flight number and arrival time are correct. Should you miss a connecting flight or have a cancellation, please call our office as soon as possible to make alternate arrangements. We will try to accommodate your needs as best as possible.

Should you want a verbal confirmation, you may call us at 1-866-495-1769. One of our customer service personnel will take your call.

How far in advance should I make a reservation?

We recommend you make your reservation as soon as your flight and hotel are confirmed. We take reservations as little as 8 hours in advance of arrival time with online reservations.

There is a fare sale or coupon code that I have. Where do I enter that?

Click "Make a Reservation" and begin your reservation process. You will be given the opportunity to enter your coupon code on the third (3rd) page during the reservation process, under the comments box. It looks like this:

What if I want an earlier/later pickup time than suggested by the reservation system?

Our reservation system will set a "suggested" pickup time. It will appear in a drop down box where you will also have the option to choose your own, earlier pickup time. In addition, you can always email us with an earlier or later pickup time. Use the contact form on this website and be sure to reference your reservation number.

From time to time, we may call you and suggest an earlier pickup time than your reservation scheduled pickup. Bridge traffic patterns, time of day and holiday weekends are major factors for us calling you and recommending that we pick you back up earlier for your return to the airport to catch your flight.

What currency are prices quoted?

All prices are quoted and will be charged in United States Dollars (USD). All quotes include all fees and taxes. Gratuity is additional. Hand tips can be given directly to your driver in cash/currency of your choice.

Where do I meet my car & driver?

Your vehicle and chauffeur will be outside the terminal awaiting your arrival in the Hotel Shuttle/Limousine lot. You will need to proceed from your plane to the baggage claim area, go out the doors to the right and walk about 100 yards. This is where you will see your driver holding a sign with the name of your party. An alternate indoor meet is available for a small fee. If elected, the driver will meet you indoors at the bottom of the escalators, holding a sign with the name of your party.

 Do you provide corporate or volume discounts?

Yes we do. Please contact us for further information by using the form on this website.

We do provide a 24 hour line for dispatching in case you need to reach us when our offices are closed. You can always contact us via our "contact us" form on this website or via online chat if we are available.

We appreciate  your business! We promise you'll be happy with our services and tell all your friends!